Returns and Exchanges Policy

We're happy to offer a simple and transparent return policy to make sure you have the best possible shopping experience.

1. Right of Withdrawal, Returns and Exchanges within 14 Days

You have the right to return your product within 14 days of receiving your order, in accordance with the right of withdrawal provided under EU/Italian consumer law for online purchases. You can request a return or a size exchange for any reason, including simply changing your mind.

Personalized products (graphics, text, names, or logos made to your specifications) are an exception: these items cannot be returned, unless there is a manufacturing defect or damage found upon delivery. See section 6 for more details.

2. Product Condition

To be eligible for a return or exchange, products must be sent back:

• In their original condition
• Unused, unwashed, and unworn
• With all tags, accessories, and original packaging

We reserve the right to refuse a return if the product does not meet these conditions.

3. How to Request a Return or Exchange

Return or exchange requests must be made directly through the customer account area on our website.

Procedure:

• Log in to your customer account
• Go to the "Order history and details" section
• Select the relevant order
• Use the "Request a return" feature and follow the on-screen instructions
• Wait for confirmation from our customer service team before shipping the item back

Once your request is approved, you'll receive all the instructions needed to return the product.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• If the return is due to a change of mind or a customer's choice (e.g. size or the item ordered), return shipping costs are the customer's responsibility.
• If the return is due to our error — a wrong item, a defective product, or damage — return shipping costs are entirely covered by us, and we will arrange the return shipment or provide a return label.

5. Refunds

Once we receive and inspect the returned product, we will issue a refund using the same payment method used for the purchase, unless otherwise agreed between the parties.

Processing times may vary depending on your bank or payment provider.

6. Personalized Products

Personalized products, including those made to the customer's request or customized with text, names, logos, or specific graphics, cannot be returned or exchanged, except in the case of manufacturing defects, damage, or errors attributable to our company.

7. Merchandise and Other Products

This policy also applies to merchandise items and other products sold on the website, unless otherwise expressly stated on the product page.

8. Customer Support

For any questions or support regarding returns and exchanges, our customer service team is available through the contact channels listed on our website. We will do our best to handle every request quickly and efficiently.

This returns policy applies to orders placed from June 19, 2026 onwards.